Browse our most frequently asked questions list below to learn everything you need to know!
Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, interactive units, or mobile units at occasions including but not limited to: community festivals, corporate events, fundraisers, church festivals, charity events, company picnics, school fun fairs, grand openings, family reunions, birthday parties, summer camps, ribfests and much more!
Yes, but please be aware that delivery rates are based on distance and the possible need for an extra truck and/or labor. Please inquire with our office for a current quote.
Our prices do include setup and tear down, and we pride ourselves on doing 100% of your setup and take down. Delivery is an extra charge. Please call us to find out our delivery prices to your address.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. Setup and takedown are NOT included in your scheduled time.
Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event.
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags. Setup that requires sandbags to secure the units will be subject to a $50+tax per unit surcharge.
Yes. A blower keeps air in the bouncer unit the entire time. Once unplugged they deflate. That’s why we require an outlet within 100′ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must confirm power with the park’s rec department first. We rent generators at a reasonable cost. Also, many parks are first come, first serve, so get your spot early in the day.
Insurance: Many parks and conservation areas require specific insurance. Please verify with them in advance any insurance requirements they have before booking with us.
We accept e-transfer, and credit card (Visa or Mastercard) online or over the phone. ALL events must be paid in full at time of booking to confirm your event. If you are a business, you can pay by cheque if necessary or electrontic funds transfer (EFT). Your sales rep can assist with payment questions as needed. No personal cheques or cash.
Grand River Party Rentals & Inflatables has the most flexible rain policy in the industry! If we are unable to set up the equipment the day of the event the customer and Grand River Party Rentals & Inflatables will agree on a rebooking date and the payment will be transferred to that date less a 15% restocking fee to cover expenses incurred; loading, unloading and rescheduling.
If the customer has not contacted Grand River Party Rentals & Inflatables prior to the set-up crew arriving on route to set up, the payment will be considered to be used in full regardless of weather problems. No credit will be issued at that point.
FOR SCHOOL FUN FAIRS ONLY: In the event of inclement weather, Grand River Party Rentals & Inflatables will relocate the inflatable equipment into the gymnasium. No cancellations will be accepted due to weather conditions. Grand River Party Rentals & Inflatables, at its own discretion, may choose to move the fun fair indoors based on inclement weather or forecasted inclement weather to provide the highest level of safety for your students.
Grand River Party Rentals & Inflatables, at its own discretion, may refuse to set up equipment or may return early to take down equipment due to wind or weather conditions for safety reasons. If possible, Grand River Party Rentals & Inflatables will do it’s best to accommodate customers (i.e. moving units indoors if possible) but safety of riders and users of the equipment is our primary concern.
CANCELLATION POLICY We do not offer refunds. Cancellation of the booking will result in a credit applied to the lessee’s account, unless cancellation occurs within 24 hours notice then a 15% restocking fee will apply to cover expenses incurred; loading, unloading and rescheduling.
Check the requirements listed with each inflatable and/or confirm with our company representative at time of booking.
Please advise us of any concerns you may have on the logistics of the setup location, for example: stairs, steep hills, uneven terrain, etc. We try our best to accommodate all setup requests, but some places are just not possible.
Also, make sure you have at least a 4′ access to the area where it will be set up. The inflatables can weigh up to 650 pounds so we need a clear path with ample room.
Yes. There is a link in your receipt once you’ve ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, allowing gum/food in the bouncer, putting water in an inflatable unauthorized) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don’t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Most of our bouncers (all of our character bouncers for example) are 16´x17´ which are much bigger than what many companies rent. Please note the space required for each jump (listed on each individual item description) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Bouncers need room to be staked and they need room for the blower and can’t rub against walls, trees or fences as this may damage the jump. If you have stairs or a tiered backyard, please call our office to discuss options for setup.