Grand River Inflatables & Party Rentals has the most flexible rain policy in the industry! If we are unable to set up the equipment the day of the event the customer and Grand River Inflatables & Party Rentals will agree on a rebooking date and the payment will be transferred to that date less a 15% restocking fee to cover expenses incurred; loading, unloading and rescheduling. Birthday Parties will not be subject to a restocking fee.
If the customer has not contacted Grand River Inflatables & Party Rentals prior to the set-up crew arriving on site to set up, the payment will be considered to be used in full regardless of weather problems. No credit will be issued at that point.
FOR SCHOOL FUN FAIRS ONLY: In the event of inclement weather, Grand River Inflatables & Party Rentals will relocate the inflatable equipment into the gymnasium. No cancellations will be accepted due to weather conditions. Grand River Inflatables & Party Rentals, at its own discretion, may choose to move the fun fair indoors based on inclement weather or forecasted inclement weather to provide the highest level of safety for your students.
Grand River Inflatables & Party Rentals, at its own discretion, may refuse to set up equipment or may return early to take down equipment due to wind or weather conditions for safety reasons. If possible, Grand River Inflatables & Party Rentals will do it’s best to accommodate customers (i.e. moving units indoors if possible) but safety of riders and users of the equipment is our primary concern.
CANCELLATION POLICY: Cancellations prior to 14 days before the date of the event will result in the customer being charged 50% of the rental contract. Cancellation within 14 days of the event will result in the customer being charged 100% of the rental price.